DE ESCALATION AND CONFRONTATION LECTURE
Learn about the stage between avoidance and violence. Methods of communication both verbal and non verbal to reduce the likelihood of an encounter going from angry to physical, and gain compliance. No rational person wants a situation to escalate to violence and tools can be developed to keep the possibility down. Control your emotions and manage the emotions of others. Recommended reading, Verbal Judo by George J. Thompson.
2 hrs. 30 mins. | Contact for pricing and details